Appointments During Covid-19
We are pleased to recommence our office hours and be able to serve our community in a capacity that goes beyond dental emergencies. Our office adheres strictly to the restrictions set by the Australian Health Protection Principal Committee (AHPPC) in conjunction with the National Cabinet and upon the recommendations of the Australian Dental Association. The current situation involving COVID 19 is constantly evolving and we will be updating this page as changes come in.
From 8 May 2020, the dental restrictions were eased from Level 2 to Level 1. This means we are now able to perform our full range of services for our patients.
Oral health is important, particularly now that we are asked to increase our time at home and eliminating any additional stresses to our mind and body would be beneficial. However, it is good to know that great care is on hand: we are able to see you for both treatment and advice.
When you call or visit our office, you may notice some changes that have been made in the interest of protecting our community and the general public:
• Warm words are extended as usual, but no handshaking or other physical means of greeting our patients and staff.
• Telephone screening is in place as recommended by our governing bodies: patients are asked questions pertaining to COVID-19 risk factors such as international travel within the last 2 months, close contact to a suspected or confirmed case and presence of acute respiratory symptoms such as coughing, difficulty breathing and fever.
• Hand sanitiser is available in all areas of our office and each patient is invited to use them as soon as they enter or office and at any point during their visit.
• Our treatment rooms are equipped with a designated patient basin, where you can perform hand hygiene with soap, water and paper towels.
• We ask every patient to use a mouthwash for 30 seconds, prior to commencing an examination and/or treatment.
• Appointments are given significant space apart: to contribute to social distancing, our reception area will likely have 1-2 people only and possibly even be empty when you enter our office.
• Removal of reading material, toys and other non-essential objects in our reception area.
• Chairs have been removed and the remaining ones spaced at least 1.5 metres apart.
• Surface cleaning and maintenance is carried out as per universal precaution but with additional cleaning of reception area surfaces and door handles in particular.
• We prefer card payments whenever possible and electronic documents are sent to you (if needed) and other medical and dental professionals to cut down on handling of physical copies.